Professional Software for Contact Management
The personal approach of customers as well as the establishment of long-term customer relationships is becoming more and more important, as the acquisition of new customers can be up to five times more expensive than the retention of existing customers. The KundenMeister contact management software gives you a complete overview of every customer, partner or prospect in your entire company. With fast and easy access to all relevant contact information, your partners, customers and potential customers feel the professionalism of your company.
Easy Market Segmentation with the Contact Software
The contact software of KundenMeister supports you in the sustainable care of your customers and contacts! At the push of a button, you can create a contact list, differentiate between company and personal data, and finally create contact groups to optimally coordinate all sales and marketing activities with your target groups. Whether customer, employee or supplier, with the contact management software of KundenMeister you capture a lot of information about your stakeholders and can segment them into the KundenMeister according to various criteria in the simplest way. Distribution lists and contact groups enable the sending of personalized newsletters in the customer management program.
The contact form of our contact data management makes it even easier to segment your target groups. Thanks to the design of individual forms with our form editor, you can define fields and use them to query exactly the data of target groups that are really relevant for your business. The forms can be easily integrated into your website so that all information is automatically transferred to the contact software and used for further CRM measures.
So that you can create a complete contact list, the KundenMeister offers the possibility to connect with other programs and systems in order to be able to take over all relevant contact data from Excel documents, booking lists, etc.
The KundenMeister CRM provides interfaces to the following programs:
- ERP systems
- ERP solutions
- MS Office programs
- accounting software
- reservation systems
From all of these programs, the KundenMeister can obtain address and contact data. Of course, the KundenMeister only accesses the data that you release for the interface. The data synchronization takes place - after release - automatically and in real time.
Improved Customer Service Thanks to Extensive Contact History
No matter if previous correspondence, appointments or documents, with one click you have full access to the entire contact history and can use this for your CRM. Different notes can be added to each customer so that it is easy to see which services you have provided to which customer. This means that for each customer, the date and type of previous communication about the history are traced. Here you can record telephone calls, appointments, letters, faxes, e-mails and campaigns. This also gives you quick access to offers, orders, invoices and other documents.
Online Contact Management
Thanks to the web-based interface, the KundenMeister contact management is available online. This means you have access to CRM contact management wherever you are connected to the Internet and can control your marketing and sales activities at any time. The web-based customer database is thus also available to your sales representatives without restriction, so that the contact manager can be called up via iPhone. The preparation and follow-up of meetings becomes child's play with the contact management. In addition, the calendar of the software ensures optimal scheduling, while the intelligent contact map enables efficient visit planning.